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Access Remote Support

Computer Tutor is there when you need us! We offer on-demand remote support software, a safe, reliable technique used to troubleshoot your system from anywhere.
 
Once your remote support sessions ends, Computer Tutor can only gain access when invited (future fixes).

You get the ultimate in privacy and peace of mind.

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Steps to Access Remote Support

1. Click the REMOTE SUPPORT button above.


2. Accept “Open Executable File” if it asks you to. Click OK. This is 100% safe to do.


3. Download (computertutor-setup.msi) and install.
Note: The window will disappear for a few seconds, then come back
up.


5. Select your specialist by choosing 'Petra Reimann-Computer Tutor'


6. Click on the “unattended access” tab, and check off 'Petra' in the box.


7. On the right hand side of the window, type in any comments you have, then click on 'Start Session.'


8. Enter contact info in all applicable fields. Repeat clients please confirm information is still accurate.


9. Click on 'Start Session' on the right side of the window.
 

10. Click on “Agree to Terms”, and we are ready to start, Computer Tutor will be able to connect to your system in order to to help you.

Once we have completed working with your system, we log out and confirm we have done so with you. We cannot log back in again without your permission.

What is Remote Support? Is it Safe?

Remote access is the ability to connect to a remote device while remote support is the action of providing technical support once a remote access connection is established for the specific purpose of troubleshooting and solving technical issues.

Computer Tutor is a safe, professional and trusted remote access support repair service. View our TESTIMONIALS.

 

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Jackie Nikkel, Lundar, Manitoba

"I had 2 computers to be fixed, one needed a tune up, the other had been out of commission for a couple of years due to viruses that locked us out of the computer. Computer Tutor did a fantastic job! She managed to get my laptop running in tip top shape, and the viruses out of my desktop cleaned up and running smoothly! We had thought for sure that all the files on it would be lost and that we would have to have it wiped completely, but she got it going, saving so many of the programs and files! Great job Computer Tutor!"

Office Hours: Monday to Friday – 8 am - 4 pm
Remote Support Available 24/7 - 365 days a year
On Site Repairs: 7 days/week, 9 am – 1 pm

Our office in Manitoba is open for pick-ups and drop offs by appt only.

CALL - TEXT - WhatsApp: (204)-471-5818

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